How Downtown Vision is handling the COVID-19 pandemic.
Additional COVID-19 Resources
Downtown Vision has been open on a limited basis - seeing ONLY urgent and emergent patients since March 23rd but as of May 4th we are going to reopen expanding our services to include routine eye care as well as everything else we do.
We, as eye care providers, have always been deemed essential, but with limited access to disinfecting supplies and PPE we felt it was in our patient’s best interest and safety to cut back to only urgent and emergent cases. Now that our PPE situation is better under control, here in Northern Nevada, we feel it is now safer for us to open up our doors and get back to taking care of our patients. Keep in mind that it will still not be the same fast paced, heavy traffic office you are accustomed to as some restrictions and safety protocols are still in full effect.
We will still be abiding to basic CDC guidelines and adapting or setting new protocols where needed to ensure both the safety of the staff and patients.
With that said, you will notice some differences and they are being made for all of us, patients and staff.
- Limiting patient traffic to enhance physical distancing (All patients will need to call to schedule appointments even same day appointments for picking up glasses or contact lenses)
- Please do not just drop by, call us first to make sure we are not swamped. Appointments will be made for all dispensing, repairs, adjustments and most will be able to be handled very quickly
- Issuance of protective masks and gloves for team members as well as doctors, and masks for patients if you didn’t bring your own
- Barriers, just like at the grocery store, will be put up in areas where possible so that doesn’t hinder patient care - Requesting that patients with symptoms of illness, and those at higher likelihood of exposure to coronavirus, postpone their visit - Limit any patient companion to a parent, guardian or caretaker - Screening forehead temperatures using non-contact thermometers and sending home patients with fevers - Online patient registration at home to eliminate clipboard and pen contact (or giving disposable pens to patients) - Increased disinfection of surfaces - Banish handshaking in favor of a gestured greeting (Sorry no more hugs from Dr. Angelini) - Installation of breath guards for slit lamps, so its OK to eat onions before coming in - Increased use of contact-less payment, including Apple and Samsung Pay
- Increase use of direct-to-patient delivery of product, as appropriate
Thanks for your support during these trying times.
If you are experiencing any symptoms such as a fever or cough, we ask that you do not enter our office until you have been symptom-free for 14 days.
If you have an eye emergency, please call our office at 775-322-4061.
All messages will be returned as soon as possible. Please do not leave multiple messages as this will further delay your call back. We will have a doctor in the office daily for all urgent visits with an appointment. We will have a schedule to dispense your eyewear or contact lenses. Please call the office to set up an appointment.
If you have a non-emergency, you can reach us via email at firstname.lastname@example.org.
We thank you for your continued support and we ask that you follow the recommended safety procedures to help us stop the spread of COVID-19.